Core Calmfidence and Coaching Praxis am Rothenbaum
is managed by: Puetter Transformative Coaching & Consulting
Hartungstr. 16, 20146 Hamburg, Germany
T. +49 40 210 82 80 2 | E. email@example.com
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Photoshooting with Polina Subbotina https://polina-subbotina.de
Latest update: Jan 2022
Terms and Conditions of Use and Sale
Terms & Conditions
Important: These are the terms and conditions upon which we provide Puetter Transformative Coaching & Consulting services. By accessing the site and booking its services you agree to these terms and conditions. If you do not agree to these terms and conditions, you should not access the site and use or book its services.
The following terms govern your use of the website calmfidence.com and nellpuetter.com
(being the "Site").
The European Commission provides a platform for online dispute resolution (OS), which you can find herehttp://ec.europa.eu/consumers/odr/
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
The agreements made between PTCC and the Customer result exclusively from these General Terms and Conditions as well as the order confirmation according to clause 3.1. The Customer's general terms and conditions do not apply. They shall not apply even if PTCC does not expressly object to their inclusion.
Some provisions of the General Terms and Conditions shall only apply to the Customer if the Customer is a consumer within the meaning of § 13 BGB (German Civil Code) or an entrepreneur within the meaning of § 14 BGB (German Civil Code). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or self-employed professional activity. PTCC expressly points out the limited validity in the respective individual case.
All Site design, text, graphics, and the selection and arrangement thereof are the property of PTCC, all rights reserved, or in the case of product material, all text and graphics are copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this Site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction without the prior written permission of PTCC is strictly prohibited.
The Core Calmfidence® and Calmfidence® are trademarks of PTCC. All other trademarks, product names, and company names or logos cited herein or on the Site are the property of their respective owners.
Links to Other Web Sites
We make no claim or representation, and accept no responsibility, regarding the quality, nature, or reliability of any external or third-party sites accessible by hyperlinks from this Site, or any external or third-party sites linking to this Site.
Warranties and Disclaimers for Trainings, Coaching & Consulting Service and use of this website.
Results cannot be guaranteed, moreover, results from individual testimonials are for reference only and your own personal experience may differ from those shown on this site.
Core Calmfidence® Coaching is an approach that may resolve significant past events. Therefore only people with sound mental health who are confident that a review of past events will not adversely impact their emotional or mental health should participate. We request that you do not participate in Core Calmfidence® Coaching if you or your treating practitioners have any past or existing concerns about your mental health.
Puetter Transformative Coaching & Consulting (PTCC) website is for informational purposes only and is not meant to serve as medical advice or to replace consultation with your physician or mental health professional.
Use of Puetter Transformative Coaching & Consulting (PTCC) website & online community constitutes an agreement by the users, not to hold Puetter Transformative Coaching & Consulting (PTCC) or any of its employees or officers liable or responsible for the information posted to discussion boards and other forums by persons or entities not associated with Puetter Transformative Coaching & Consulting (PTCC).
You acknowledge that the information on the Website is provided "as is" for general information only. It is not intended as medical advice, and should not be relied upon, as a substitute for consultations with qualified health professionals who are familiar with your individual medical needs.
We intend for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS" and "AS AVAILABLE". You expressly agree that your use of this Site is at your sole risk.
WE, SOLELY TO THE EXTENT THAT ANY SUCH WARRANTIES CAN BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW, EXPRESSLY DISCLAIM ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, RELATING TO AVAILABILITY OF THE SITE OR TO INFORMATION AND DATA CONTAINED IN OR REFERENCED BY THIS SITE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND/OR CONDITIONS, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, ACCURACY, CONDITIONS OF COMPLETENESS, OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OR TRADE.
This site may include chat. When you chat, you agree to abide by all these Terms and Conditions.
We want our Community to be a safe, comfortable, and friendly environment. We can remove any messages or solicitations that do not meet the standards of these Terms and Conditions.
Puetter Transformative Coaching & Consulting (PTCC) reserves the right to immediately terminate a user's registration if we become aware and determine that the user is violating any of these Terms and Conditions or any of the chat guidelines as enumerated wherein.
Commercial solicitation, chain letters, junk mail, "spam", non-commercial or bulk solicitation is prohibited. Threatening harassing, libelous, defamatory, vulgar, profane, obscene, abusive, harmful, sexually-oriented, racially offensive, inaccurate, or otherwise objectionable material of any kind or nature, is prohibited.
Unlawful material, or any material that encourages or promotes conduct that constitutes a criminal offense, or might give rise to civil liability or otherwise violate any applicable local, state, federal, or international law or regulation, or encourage the use of controlled substances, is prohibited.
Limitation of Liability: Use of this Site
You agree that you will hold harmless Puetter Transformative Coaching & Consulting (PTCC) and its officers, directors, employees, and volunteers from all claims arising out of or related to your access or use of, or your inability to access or use, this Website or the information contained in this Website or other websites to which it is linked. This includes, but is not limited to, information or materials viewed or downloaded from this Website or another website to which it is linked that appear to you or are construed by you to be obscene, offensive, defamatory, or that infringe upon your intellectual property rights.
In no event will Puetter Transformative Coaching & Consulting (PTCC) or the contributors of information to this Website be liable to you or anyone else for any decision made or action taken by you in reliance on such information or for any consequential, special or similar damages, even if advised of the possibility of such damages.
You agree that, except for death and personal injury arising from our negligence, we shall not be liable in contract, tort, negligence, statutory duty, or otherwise, for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the site or your use of or reliance upon the content or any information you obtain by means of the site or your use of or reliance upon the content or any information you obtain by means of the site or any bookings or purchases you make of goods and/or services through your use of the site, including, without limitation, damage for loss of profits, loss of business, or any other consequential or pecuniary loss (even where we have been advised of the possibility of such loss or damage.)
You acknowledge that the opinions and recommendations contained in this Website are not necessarily those of Puetter Transformative Coaching & Consulting (PTCC) or endorsed by Puetter Transformative Coaching & Consulting (PTCC).
Puetter Transformative Coaching & Consulting (PTCC) may provide links on the Website to other websites that are not under the control of Puetter Transformative Coaching & Consulting (PTCC). In general, any website which has an address (or URL) which does not contain "Puetter Transformative Coaching & Consulting (PTCC) ” is such a website. These links are provided for the convenience of reference only and are not intended as an endorsement by Puetter Transformative Coaching & Consulting (PTCC) of the organization or individual operating the website or a warranty of any type regarding the website or the information on the website.
You hereby acknowledge that the preceding paragraph shall apply to all information or data available from us through the Site or other channels.
We make no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
If you are an entrepreneur, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods and Services.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us shall be our registered office.
Refund, Return, and Cancellations
We deal with refunds, returns, and cancellations on a case-by-case basis. Our aim is for you to be absolutely happy with your product. If for some reason you are not, please email us at firstname.lastname@example.org and we will make every effort to amend the situation.
Program: Payment Plan Agreements.
Cancellation Refund (Coaching or Program)
Whilst every effort is made to avoid changes to our program, we reserve the right to withdraw or cancel any course. If for any reason the Nell Puetter / Core Calmfidence cancels an event, all course fees will be returned in full. We cannot, however, reimburse the cost of any expenses, travel, or accommodation arrangements and suggest that you consider travel insurance to cover any significant costs incurred.
Terms of Agreement
The money (detailed on this transaction and receipt) will be repaid in a series of payments, via your Credit Card, as outlined in the accompanying letter to your transaction, and the specific terms of the agreement. By purchasing a product with payment plan terms, you hereby authorize Puetter Transformative Coaching & Consulting to charge these installments to your credit card and further understand and agree: that this payment is non-refundable; not to dispute this charge under any circumstance or in any manner with your bank or any merchant processor; and, that your purchase is subject to the Company’s terms and conditions.
In the event of default of the agreed repayment terms, you accept liability for all costs incurred by Puetter Transformative Coaching & Consulting in recovery due to your breach of the agreed repayment terms. Such costs may include, but not be limited to, a Letter Before Action, Debt Collection Agents fees, Interest and Late Payment Compensation per Invoice of $60.00. You also acknowledge and agree that a default in payment shall result in the suspension of your access to the course until your account is made current.
Delivery of Orders
Audio downloads ordered from the website are sent out immediately via email. You can also log in to the My Downloads section to retrieve these. Please email email@example.com if you did not receive your download.
“You” means the user of the site, “We/us” means Puetter Transformative Coaching & Consulting’s websites and all associated and subsidiary websites, “site” means the sites of Puetter Transformative Coaching & Consulting on the World Wide Web. “Content” means the information and other material available within the site.
Rights granted/rights reserved
You acknowledge that the content is made available to you for your personal use only and that you may download the content onto one computer hard drive. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, distribute, publish, commercially exploit or create derivative works of the content.
The site and the content (which includes content that is supplied to us by third parties either directly or indirectly) is provided on an “as is” and “as available” basis and we make no warranties or representations, whether express or implied, in relation to the site or the content, including but not limited to, implied warranties or conditions or completeness, accuracy, satisfactory quality and fitness for a particular purpose.
Availability of the site
You acknowledge that it is technically impossible to provide the site free of faults and that we do not undertake to do so; that faults may lead to the temporary unavailability of the site; and that the operation of the site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks.
Links to other sites
We may provide links to other websites. You acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products, services, or other materials on or available from such sites.
Use of the site/indemnification
not to use the content for any unlawful purpose;
that you shall not make any use of the site such that the whole or part of the site is interrupted, damaged, rendered less efficient, or the effectiveness or functionality of the site is in any way impaired;
not to use the site for the transmission or posting of any computer viruses or any material which is defamatory, offensive, or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience, or needless anxiety.
You acknowledge that all copyright, trademarks, and all other intellectual property rights in the content shall remain vested in us or our licensors.
enable the signing in process to operate after you have registered with us;
enable us to estimate and report on our total audience size & traffic;
conduct research to improve our content and services.
Changes to these terms and conditions
We reserve the right to change these terms and conditions from time to time. By continuing to use the site following such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the site.
Those terms and conditions (as amended from time to time) together with any document expressly referred to in them comprise the entire agreement between you and us.
Each provision of these terms and conditions excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other provisions is held to be inapplicable or unenforceable in any circumstances.
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
Terms of Sale
The following sets out the terms and conditions upon which we supply products to you. Where you are buying products as a consumer, nothing in these terms and conditions affects your legal rights, and we have a legal duty to supply products that conform to the contract between us.
For consumers, the limitation period for claims for defects in used goods is one year from delivery of the goods.
For entrepreneurs, the limitation period for defect claims is one year from the transfer of risk; the statutory limitation periods for the right of recourse according to § 478 BGB remain unaffected.
With respect to entrepreneurs, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we shall not assume any liability for public statements made by the manufacturer or other advertising statements.
If the delivered item is defective, we shall initially provide a warranty to entrepreneurs at our discretion by rectifying the defect (subsequent improvement) or by delivering an item free of defects (replacement delivery).
If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms (the "Contract"). You should retain that email for your records. Whereas following such acceptance, we will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order). If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. Our acceptance does not therefore guarantee and is subject to the availability of products following the receipt of the confirmation email by you.
Prices and availability of products on the Site are subject to change without notice. While we endeavor not to make any errors on the Site and to ensure that the descriptions, details, and dimensions of our products, our prices, and other information about us or our products, are accurate and up to date, errors can occur. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of canceling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the canceled part of your order will be refunded to your account or onto your card (or will not be taken at all if the payment process has not begun at that time). This in no way restricts or limits your ability to return the goods in line with our returns policy.
Prices and Payment
The price of the product will be as shown on the order pages when you place your order. Payment for the product is required on dispatch. If items are shipped in installments, payment may be taken in installments as each is product is dispatched (but will not exceed the order total). Where payment has not been received, we are under no obligation to deliver the product to you. Our invoice(s) for the price of the products you purchase are set out in the email order confirmation we send to you. You can also review and print these invoices at any time by logging in to the "My Account" section of the Site. You should retain copies of the invoices for your records.
Klarna Payment Options
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.
Typical methods and costs of delivery are confirmed at checkout. We will give you an estimated date for delivery, and we will endeavor to deliver any products ordered within the estimated period unless otherwise agreed with you as stated in our email order confirmation (see Order Acceptance, above). Please note that some products require a signature as proof of delivery.
Delivery may be delayed due to circumstances outside of our control. If this occurs, we will notify you as soon as possible and take steps to minimize the effect of the delay. We shall have no liability for delays.
In the event of a failed delivery to you, our courier may re-attempt delivery, leave your delivery with a neighbor or in a safe place outside of your home or leave you a card or contact you to re-arrange delivery. In such an event, we may charge you for storage costs and further delivery costs. If we are unable to contact you to re-arrange delivery, we may end the Contract.
Risk and Ownership
You will be responsible for the products from the time we deliver the products to you at the stipulated delivery address. You will own a product once we have received payment in full for that product.
Right to Cancel
You have certain rights to cancel your Contract as set out in our Returns Policy. Your rights depend upon what you have bought, the reason for your return, and when you decide to end the Contract. If you have taken advantage of any manufacturer’s warranty applicable to the product you have bought you may have rights under that warranty which you should direct to the manufacturer.
We reserve the right, at our sole discretion, to refuse or cancel any Contract for any reason. Payment will not be taken or will be refunded, for any refused orders. Verification of certain information may be required prior to the acceptance of any order. An order may not be accepted if such information is not forthcoming from you following such a request.
The buyer bears the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that are not necessary for checking the condition, properties, and functioning of the goods.
Warranties and Disclaimers: Sale of Goods
We are under a legal duty to supply products that are in conformity with the Contract and, where you buy as a consumer, you have certain rights, including legal rights relating to faulty or misdescribed goods which apply in addition to our Returns Policy.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your legal rights where you buy as a consumer, nor does it affect your rights to cancel any contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We grant the satisfaction guarantee: if you are not satisfied with your purchase, we will exchange it or take it back and refund the purchase price. At any time. Prerequisite: the returned goods are in a new condition.
Limitation of Liability: Sale of Goods
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms of Sale.
NOTHING IN THESE TERMS OF SALE SHALL EXCLUDE OR LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR BREACH OF YOUR LEGAL RIGHTS IN RELATION TO THE PRODUCTS.
You hereby acknowledge that the preceding paragraph shall apply to all products or services you buy from us through the Site or other channels.
Disputes: Sale of Goods
If you have any issue regarding a product or service you have bought from us, you can seek to settle the dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure. These procedures are an alternative to resolving disputes by arbitration or before a court and as such, they are called Alternative Dispute Resolution (ADR). When they are carried out online, they are called Online Dispute Resolution (ODR).
Resolving disputes through ADR/ODR, in general, is easier, faster, and less expensive than resolving disputes before a court. Under the EU-wide ODR Regulation, the European Commission has established a European Online Dispute Resolution platform (ODR platform). The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase. It allows you to submit your contractual dispute and conduct the ADR procedure online and in any of the 23 official languages of the European Union.
The ODR platform is accessible here: https://ec.europa.eu/odr.
Cancellation policy / Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, or e-mail sent by post). You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. In the case of services, the right of revocation shall expire upon commencement of performance.
The buyer bears the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that are not necessary for testing the condition, properties and functioning of the goods.
The satisfaction guarantee is 14 days. You can return the goods (excluding digital content and services) within 14 days. We offer the satisfaction guarantee: if you are not satisfied with your book or workbook, we will exchange it or take it back and refund the purchase price. At any time.
Condition: the book or workbook is in a new condition.
Sample cancellation form to: firstname.lastname@example.org
(If you want to cancel the contract, please fill out this form and send it back.
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
(*) Delete where inapplicable.
Reasons for exclusion or expiry
The right of withdrawal expires in the case of a contract for the provision of services (coaching, training, seminars, and online courses) if the trader has provided the service in full and has only started to provide the service after the consumer has given his express consent to this and at the same time confirmed his knowledge that he loses his right of withdrawal upon full performance of the contract by the trader.
Status: January 2022